1. I got the wrong item. How can I get my correct order?
In the event we deliver the wrong order, please contact customer service at Support@Raskull.com. We will ask you to take a picture of what you have received for verification purposes. We will then check our records to verify your claim. If we made the mistake, we will go ahead and send you your correct order. You do not have to send the wrong product back to us.
2. I received a defective or damaged product. What do I do?
Please contact customer service at firstname.lastname@example.org. We will ask you to take a picture of what you have received for verification purposes. If we made the mistake, we will go ahead and send you your correct order. You do not have to send the wrong product back to us. You will be given store credits, equivalent to half the amount you paid, if we made a mistake and you declined our offer to send you the correct item.
3. I ordered the correct size but it's too small/large. Can I return it and exchange it to a different size?
Unfortunately, Raskull is currently unable to process a return and exchange due to size because we do not hold inventory or stock.
4. I entered the wrong address information. Can I still correct it?
We can try to make the correction within 24 hours from the time you submitted your order. If you request after 24 hours, we will no longer be able to update it on our end.
5. I just made an order but I changed my mind and I'd like to cancel.
Please order carefully. You should contact us in the first 24 hours after placing your order to cancel. We will do our best to help you our if possible. Please contact customer service at email@example.com
6. I made an order 3 days ago and since it hasn't been shipped yet, I'd like to cancel it.
Please know that the majority of our products are made-to-order. Orders are sent to production within 24 hours from the time you submitted your order. After 24 hours, we are unable to cancel your order. Keep in mind, production time may take 5-7 business days and delays may occur during holidays.
7. What's the estimated time of arrival on my order?
An estimation can only be given when your order has been released from production and transferred to the courier. Our current turnaround time for production is 5-7 business days plus 7-15 business days for shipping.
8. I received the shipping notification but I still haven't received my order.
Please contact the shipping company to check on your order. The tracking number is provided in the shipping notification that you have received. If your package was lost in the mail or missing, then contact customer service at firstname.lastname@example.org and we will try to help find the order.